It happened yet again last week. I sent someone a short email, about five sentences long with four dates and times I was available to meet with them. They replied, choosing a morning on one of the dates I had included. The problem was, all the options I had provided were afternoons. So, I wrote back, advising I couldn’t meet then but was free that afternoon and they sent another email confirming that worked for them. Now, this isn’t a huge deal but our exchange ended up being two emails longer than it needed to be because of a small missed detail.
I find this type of thing happens all the time, in both written and spoken conversations. People asking questions that have already been answered. People repeating the same thing multiple times. People mixing up information. And when you measure the impact of this over the countless emails, telephone and in-person conversations we have, it adds up to a lot of time wasted. But I have a solution for this persistent, frustrating...
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